At a time when the US economy is reeling under the financial crisis, the domestic market needs a well-managed approach to overcome global economy havoc. The situation is not so gloomy, although ICICI, the largest private bank in India, has suffered looses at a tune of Rs.375 crore.
India is one the major markets for large overseas companies and lucrative outsourcing destination. According to NASSCOM chief- Som Mittal., IT and ITES services are growing at a faster rate and are poised to generate nearly $ 60 billion in revenue by 2010. With the global financial turmoil, India is expected to benefit from its BPO and IT/ITES offshoring services.
Kamal Nath, Commerce and Industry Minister, while participating in the India-EU Business Summit was quoted as saying that short and medium term fundamentals of the Indian economy were sound, the country could not remain insulated in the long term from such a crisis.
The Indian BPO industry is poised to grow nearly five-fold to $ 50 billion by 2012, a study by India's National Association of Software and Services Companies (Nasscom) and consulting organization Everest Group said. The Indian BPO industry employs about 700,000 people across 25 countries and accounts for about 40 % of the total global BPO offshore market. The industry aims to provide direct employment to over 2 million people in next five years in India alone.
Monday, July 5, 2010
Outsourcing market has a bright future
Indian Business Process Outsourcing (BPO) or simply called the Outsourcing sector has a bright future ahead. That is what the figures given by consulting firm, Gartner suggest. It said that the BPO market is expected to grow by 19 per cent throughout 2103.
This means that the BPO sector would become $1.2 billion by 2011 and $1.8 billion by 2013.
The report said that the sector faced a downturn during 2009. This happened because of the financial crisis, particularly in the West, which affected its growth rate. Combined together it exerted pressure on the margins and volumes. No wonder then that the domestic BPO service of India saw an increase of 7.3 per cent.
Talking about this trend, TJ Singh, Research Director at Gartner said that in the short-run many changes are talking place. The focus is getting shifted to service quality, M&As are happening everywhere, value-based services are getting preferred over others. All this would have their impact in the long-term and should be watched carefully.
The report also said that there has been an increasingly high-demand for multi-country shared services and BPO services within Asia-Pacific.
Source: www.topnews.in
This means that the BPO sector would become $1.2 billion by 2011 and $1.8 billion by 2013.
The report said that the sector faced a downturn during 2009. This happened because of the financial crisis, particularly in the West, which affected its growth rate. Combined together it exerted pressure on the margins and volumes. No wonder then that the domestic BPO service of India saw an increase of 7.3 per cent.
Talking about this trend, TJ Singh, Research Director at Gartner said that in the short-run many changes are talking place. The focus is getting shifted to service quality, M&As are happening everywhere, value-based services are getting preferred over others. All this would have their impact in the long-term and should be watched carefully.
The report also said that there has been an increasingly high-demand for multi-country shared services and BPO services within Asia-Pacific.
Source: www.topnews.in
Saturday, July 3, 2010
Outsourcing Telemarketing Contact Center Services
The telemarketing contact center is considered a key outsourcing center these days. This center carries forward different types of marketing services. It operates to increase the customer base of the company and works constantly to retain the prevailing line of customers.
The outbound telemarketing services are finely designed as per the requirements of the clients. A client usually comes up with a variety of demands. Now the demand gets fulfilled with the help of some proven strategies that these telemarketing service providers offer.
Telemarketing call centers help to save costs substantially. This attracts many offshore companies to opt for customer services from major outsourcing destinations like India. Companies that avail these services are always benefitted in terms of increased profit margins.
The telemarketing services are quite desirous as clients gain substantially from these services. Moreover, these centers also maintain a timely-delivery of services. The entire telemarketing team stands committed for offering services to any company. Their services are feasible and can be delivered by the well-trained executives.
Outbound telemarketing is found to be apt and accurate. They offer exact details to customers. As the current scenario suggests, most companies based in US and in the UK choose offshore telemarketing services to maintain the service quality and timely service. Telemarketing call centers also provide services at night. Their executives work throughout the night to offer services to the US customers. In this way, they are able to keep customers and clients happy. That ensures repeated business in the process.
The outbound telemarketing services are finely designed as per the requirements of the clients. A client usually comes up with a variety of demands. Now the demand gets fulfilled with the help of some proven strategies that these telemarketing service providers offer.
Telemarketing call centers help to save costs substantially. This attracts many offshore companies to opt for customer services from major outsourcing destinations like India. Companies that avail these services are always benefitted in terms of increased profit margins.
The telemarketing services are quite desirous as clients gain substantially from these services. Moreover, these centers also maintain a timely-delivery of services. The entire telemarketing team stands committed for offering services to any company. Their services are feasible and can be delivered by the well-trained executives.
Outbound telemarketing is found to be apt and accurate. They offer exact details to customers. As the current scenario suggests, most companies based in US and in the UK choose offshore telemarketing services to maintain the service quality and timely service. Telemarketing call centers also provide services at night. Their executives work throughout the night to offer services to the US customers. In this way, they are able to keep customers and clients happy. That ensures repeated business in the process.
Thursday, July 1, 2010
Why Outbound Call Center Services?
People who still don’t know what outbound call centers are will find it difficult to learn about the varied advantages that these services are known to offer. An outbound call center is one important part of the entire call center set-up. These are specialized customer care units serving diverse business needs with quality.
The main job of an outbound call center is to make customers aware of different services and products. In an outbound center, customer care representatives or agents make the outbound calls to the customers of their business clients.
All calls made from an outbound center usually range from updating the contact lists to verifying information or fund-raising or telemarketing and sales. The list seems to be unending as it really depends on the individual preference of the clients.
The outbound call center services are especially known to bring about cost-effective ways. This, in turn, happens to be the main reason/cause to ensure
better gains for any company. Outbound services can emerge to be an effective tool in taking on all kinds of responsibilities on the part of the business
firm or company. These are services that satisfy consumers, keep them happy and generate a new line of prospective customers.
In this competitive business environment, most businesses choose to outsource the outbound activities with the aim to save themselves from any latent
drawbacks. This also results in providing substantial amounts of profits in the long run. As business firms aim towards profit gains to operate in the long run, it is outbound call center services that save the total costs.
The main job of an outbound call center is to make customers aware of different services and products. In an outbound center, customer care representatives or agents make the outbound calls to the customers of their business clients.
All calls made from an outbound center usually range from updating the contact lists to verifying information or fund-raising or telemarketing and sales. The list seems to be unending as it really depends on the individual preference of the clients.
The outbound call center services are especially known to bring about cost-effective ways. This, in turn, happens to be the main reason/cause to ensure
better gains for any company. Outbound services can emerge to be an effective tool in taking on all kinds of responsibilities on the part of the business
firm or company. These are services that satisfy consumers, keep them happy and generate a new line of prospective customers.
In this competitive business environment, most businesses choose to outsource the outbound activities with the aim to save themselves from any latent
drawbacks. This also results in providing substantial amounts of profits in the long run. As business firms aim towards profit gains to operate in the long run, it is outbound call center services that save the total costs.
Subscribe to:
Posts (Atom)